💖 Shop with Confidence at Vanya

We want you to love every item you purchase from Vanya. Our commitment is to ensure a smooth and happy shopping experience, from the moment you click “buy” to the day your order arrives.

 

✨ Easy Exchange Policy (3 Days)

If something isn't quite right, we're here to help! We offer a hassle-free exchange within 3 days of delivery under the following conditions:

  • Wrong Size: The size you received does not match the size you ordered.
  • Damaged Item: The product arrived with a manufacturing defect or was damaged during shipping.

Exchange Eligibility & Steps:

  1. Condition: The item must be unused and in the same condition that you received it.
  2. Packaging: It must be in the original packaging with all original labels, protective stickers, and papers still attached.
  3. Proof: You must provide the original receipt or proof of purchase.
  4. Initiate: Please notify us within the 3-day window to start the exchange process.

Important Note on Shipping: You will be responsible for the shipping cost to return the item to us. These costs are non-refundable. Once we receive and inspect your returned item, we will happily process the shipment of your new exchanged item!

Need help? If you have any questions about an exchange, please contact us at +92-321-3566666.

 

🌍 International Orders

We take extra care with our international shipments! Since international exchanges can be challenging, please help us by:

  • Checking Before You Ship: We strongly advise that you carefully inspect your item upon arrival before sending it to a final destination abroad, as we cannot cater to exchange once it has left the country of delivery.
  • Sizing is Key: Kindly review our detailed size charts and product descriptions before placing your order. International orders are final sale and cannot be exchanged or refunded.

International Delivery: As per standard courier policy, they will attempt delivery once. If the recipient is unavailable, the parcel will be left at the given address. Please ensure someone is available or provide an address where the delivery can be securely accepted.

 

🧺 Product Care & No-Return Policy

To ensure the longevity of your beautiful Vanya items, please follow the care instructions closely!

  • Returns/Exchanges will not be accepted for any item that has been washed, dried, damaged, stained, or shrunk. We are not responsible for damage, print bleeding, or colour fading due to improper washing.
  • Our Recommendation: We highly recommend handwashing all items in cold water and hang-drying to best preserve the fabric, print, and fit. Please refer to the item's tag for specific washing and care instructions.

 

💳 Store Credit Instead of Refunds

We believe you'll find something else you love!

  • No Cash Refunds: At Vanya, we do not offer cash refunds.
  • Your Solution: In cases where an exchange is not possible, we will issue you a Store Credit Voucher for the equivalent amount.

Order Cancellation

  • Once an order is placed, it cannot be cancelled for a cash refund. For paid orders that need to be cancelled, we will issue you the full amount as a Store Credit Voucher.

Using Your Store Credit VOUCHER

Your voucher can be redeemed easily! Use it for any purchase at our physical outlet or through our online store.