Vanya Shipping Policy: Quick & Reliable Delivery

At Vanya, we're committed to delivering your beautiful order accurately and in perfect condition. Once your order is placed, you'll receive a confirmation call or email from our team.

Standard Delivery

Destination

Estimated Delivery Time (Working Days)

Details

Within Pakistan

10–12 working days

Saturday and Sunday are not included.

International Orders

20–25 working days

Depends on the destination country.

·         Note on Collections: Delivery times for selected collections (e.g., Luxury Pret, Basic, Co-ords, Wedding Edit) may vary. Please check with us on WhatsApp or Instagram for specific timelines.

·         Kindly Note: Delivery times may occasionally be extended due to a high volume of orders or if an item is temporarily out of stock.

Express Shipping (Get It Sooner!)

Need your outfit faster? Select our Express Shipping service for a significantly quicker delivery on eligible items!

Destination

Estimated Express Delivery Time (Working Days)

Details

Within Pakistan

4–6 working days

Saturday and Sunday are not included.

International Orders

8–10 working days

Depends on the destination country.

·         Important: This express timeline only applies to items specifically marked for “Express Shipping.” Any items in the same order marked with the “Standard Shipping Timeline” will be shipped separately using the standard duration.

Shipping Costs

·         Across Pakistan: FREE SHIPPING on all orders!

·         🌍 Worldwide Shipping: We ship globally!

o    Enjoy FREE worldwide delivery on orders over $400 USD.

o    For orders below $400 USD, shipping rates are calculated based on the total weight and the destination country.

Customs & Duties (For International Orders)

·         We dispatch all international parcels as a “gift” to help our customers.

·         However, please be aware that Duty and/or customs charges may still be applied by your country/region's customs office upon arrival. These charges are the customer's responsibility.

International Shipping Rates:

Thanks for shopping with us! Below you'll find details regarding our shipping rates for international orders.

 

Free Shipping Eligibility

We're pleased to offer free standard shipping on all orders that meet a minimum purchase threshold.

  • Free Shipping Threshold: Orders totalling over $400 USD qualify for free standard shipping.

 

Standard Shipping Rates (Orders Below $400)

For orders below the $400 USD free shipping threshold, the following flat-rate shipping charges apply, all priced in USD:

Destination Country

Shipping Cost

Currency

United Kingdom (UK)

$20

USD

United States of America (USA)

$20 

USD

Canada

$20 

USD

Australia

$20 

USD

 For all other countries not listed above, shipping will be charged according to standard carrier rates calculated at checkout based on package weight and destination.
 

International Shipping Policy: USA & Canada

Effective Date: August 29, 2025


We are committed to providing a transparent and clear shipping process for our international customers in the United States and Canada. Due to recent changes in U.S. and Canadian import regulations, new tariffs, duties, and taxes may apply to your order. The de minimis exemption ($800) for duty-free imports into the United States has been removed.

Please review this section carefully before placing your order.

1. Customs, Duties, Taxes, and Brokerage Fees

All international shipments, including those to the USA and Canada, may be subject to various import fees.

CUSTOMER RESPONSIBILITY (Delivered At Place—DAP)

By placing an order with our store, you agree to the following shipping terms and conditions.

1. Estimated Delivery Times

All delivery times displayed on our website are estimates only. Actual transit times may vary depending on the destination country, customs procedures, local courier operations, weather conditions, peak seasons, and other factors beyond our control.

Delivery dates are not guaranteed and shall not be considered grounds for refunds, disputes, or chargebacks.

2. Delays Beyond Our Control

Vanya.PK and its shipping partners shall not be responsible for delays caused by:

  • Customs inspections or customs holds
  • Import clearance procedures
  • Government actions or restrictions
  • War, civil unrest, strikes, or political instability
  • Natural disasters and severe weather conditions
  • Airline, transportation, or logistics disruptions
  • Any force majeure event beyond our control
  • Such delays do not qualify for refunds, disputes, or chargebacks.

 

3. Customs Clearance Responsibilities

The consignee (recipient) is solely responsible for providing any documents, identification, permits, tax payments, or other information required by customs authorities or government agencies in the destination country.

If the consignee fails to provide the required documents or complete customs clearance procedures, resulting in the shipment being delayed, returned, abandoned, confiscated, or destroyed, VanyaPK shall not be held responsible, and no refund, dispute, or chargeback will be accepted.

4. Delivery Attempts, Returned, and Abandoned Shipments

Many courier companies and destination countries operate under local delivery guidelines that may limit the number of delivery attempts.

If the recipient:

  • Fails to receive the shipment after delivery attempts;
  • Refuses the shipment;
  • Fails to collect the shipment from a pickup location;
  • Fails to respond to courier communications; or
  • Fails to complete customs clearance requirements;

The shipment may be returned, abandoned, or disposed of according to local courier and customs regulations.

In such cases, no refund, dispute, or chargeback will be accepted. The Brand may assist in attempting to retrieve the shipment but cannot guarantee recovery.

5. Customer-Requested Delivery Changes

If the customer directly requests any modification from the courier company, including but not limited to:

  • Address changes
  • Delivery rescheduling
  • Parcel holds
  • Vacation holds
  • Pickup requests
  • Alternate delivery instructions

The customer assumes full responsibility for the shipment thereafter. Any delays, losses, misdeliveries, additional charges, or delivery issues resulting from such requests shall not be the responsibility of Vanya.PK.

6. Tracking Updates and Customer Responsibility

Customers are responsible for regularly checking:

  • Email notifications
  • SMS/Text messages
  • Courier tracking updates
  • Voice messages or missed calls from the courier

Failure to monitor shipment notifications or respond to courier requests shall not be considered grounds for refunds, disputes, or chargebacks.

7. Delivered Orders

Once a shipment is marked as delivered by the courier to the address provided by the customer, responsibility for the package transfers to the recipient.

Any claim regarding non-receipt, loss, theft, or delivery issues must be reported within 7 calendar days of the recorded delivery date.

No complaints, disputes, refund requests, or chargebacks will be accepted after 7 calendar days from the confirmed delivery date.

8. Chargeback Policy

Customers agree to contact our support team before initiating any payment dispute or chargeback.

Vanya.PK reserves the right to submit shipment records, tracking information, delivery confirmations, customer communications, customs notices, and courier records as evidence in response to any chargeback claim.

By placing an order, the customer acknowledges and agrees to all terms outlined in this Shipping Policy.

9. Customs Duties, Taxes, and Import Charges

All customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, and any other charges imposed by the destination country are the sole responsibility of the consignee (recipient).

These charges are not included in the product price or shipping cost unless explicitly stated otherwise.

If the consignee refuses to pay customs duties, taxes, or any government-imposed fees, resulting in the shipment being delayed, returned, abandoned, confiscated, or destroyed, Vanya.PK shall not be held responsible for any resulting loss.

No refund, dispute, chargeback, or compensation claim will be accepted in such circumstances.

The consignee is responsible for understanding and complying with the import regulations, customs requirements, and tax obligations of their destination country before placing an order.

Policy Amendment:

Vanya reserves the right to change or amend this shipping policy at any time.

Note: During any Festive days, the shipping timeline may change.